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Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph’s other titles include Leading The Starbucks Way, The Zappos Experience, Prescription for Excellence, The Starbucks Experience, The New Gold Standard, and When Fish Fly which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.

Profile of Joseph Michelli

Joseph Michelli Ph.D.

Expertise

Customer Experience

Employee Engagement

Leaving a Legacy

Industry

Business consulting

Professional speaker

Contact Information

 

Phone

Email

Website

patti@josephmichelli.com

(727) 289-1571

josephmichelli.com

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